Welcome to Careberry

Embark on a journey with Careberry, where the legacy of Ayurveda and the ethos of sustainable luxury converge to redefine beauty. Every Careberry creation is a pledge to purity, accessibility, and eco-conscious elegance.

Returns & Refunds

100% Satisfaction Guarantee: Love It or Return It 🌟

Welcome to Careberry! If your purchase isn’t the perfect fit, don’t worry! You have 7 days from the purchase date to initiate a return. No fuss, no stress! πŸš€

Return Eligibility: βœ…

  • Condition: The product must be unopened and unused, just as you received it. πŸ“¦
  • Packaging: Items must be returned in their original packaging. 🎁
  • Purchase Source: Returns are accepted only for items purchased directly from careberry.in. 🏠

How to Make a Return: πŸ”„

  1. Contact Us: Email wecare@careberry.in or call +91 7700 93 2626. πŸ“§πŸ“ž
  2. Reverse Pickup: We’ll arrange for a reverse pickup at no extra cost to you. πŸššπŸ’¨
  3. Refund Process: After receiving your return, we’ll process your refund or exchange within 7 business days. πŸ’ΈπŸŽ©

Refund Options: πŸ’°

  • Refund Methods: Choose a refund via your original payment method or opt for store credit. The choice is yours! πŸ”‘

Cancellation Policy: 🚫

  • Simple Process: Cancel directly through "My Account" or give us a call. Please provide a reason for cancellation. πŸ“‘
  • Timing: Cancellations are only possible for orders marked "Ready to Ship". ⏰
  • Availability: Monday to Friday, 9:00 AM - 6:00 PM IST. πŸ—“οΈ

Special Situations: 🚨

  • Defective Items: Report within 7 days for a replacement, refund, or store credit. πŸ”„
  • Change of Mind: Returns are accepted within 7 days, provided everything is in its original condition. πŸ’”
  • Incorrect Item: If not yet shipped, cancel and reorder. If shipped, arrange an exchange upon receipt. ❓

Exceptions: ❌

  • Sale Items: Sale items are final sale. 🏷️
  • Damage Due to Misuse: No returns for damaged items due to misuse. πŸ”¨
  • Allergic Reactions: Allergic reactions do not qualify for returns. 🀧

Important Reminders: πŸ“Œ

  • Avoid Imitations: Purchase directly from us to avoid counterfeit products. πŸ›‘οΈ
  • Customer Damaged Products: We cannot accept returns for products damaged by the customer. πŸ™…β€β™‚οΈ
  • Skin Incompatibility: Products incompatible with your skin are not eligible for returns. 🚫🧴

FAQs: πŸ€”

  • Return Window: 7 days from purchase. βŒ›
  • Received a Faulty Product?: Contact us within 7 days. πŸ“ž
  • Changed Your Mind?: Return within 7 days in original condition. πŸ’¬

For any further questions, reach out to us at wecare@careberry.in or call +91 7700 93 2626. We're here to help! πŸ’–

Detailed Complaint Process for Damaged or Faulty Products

Reporting a Complaint:

  1. Email us: wecare@careberry.in within 48 hours of delivery.
  2. Include the following details:
    • Order Number
    • Invoice Number
    • Careberry Rewards Membership (if applicable): Include Card Number
    • Complaint Details: Describe the issue in detail.
    • Supporting Evidence: Images or videos of the damaged/faulty product, with batch details visible.

Specific Complaint Scenarios:

  1. Non Sealed/Leaking/Broken Products:
    • Clear images or videos of the issue, including spillage, mono carton, and outer packaging.
  2. Empty/Low Volume/Wrong Product Delivered:
    • Clear images or videos showing the issue, along with packaging.
  3. Dirty Packaging:
    • Clear images or videos of the entire open package, mono-carton, and outer packaging.

Processing the Complaint:

  • Response Time: Our team will respond within 3 working days.
  • Approved Exchange: We’ll provide an authorization number and arrange a reverse pickup.
  • Refunds: If approved, refunds will reflect in your account within 10-15 days.

Additional Information for Returns:

  • Document Required: All returned products must be accompanied by the original receipt and a document stating:

    • Address of Dispatch
    • Customer Name & Address
    • Order Number
    • Contents of the Package
  • Email Confirmation: Share an image of the reverse pickup consignment with our customer care representative via email.

  • Processing Timeline: Once received by our warehouse, exchanges will be processed within 24 hours, with new tracking details provided.

Product Quality Related Complaints:

  1. Email us: wecare@careberry.in within 7 days of receipt.
  2. Include:
    • Order Number
    • Product Details and Quality Issue
    • Careberry Rewards Membership (if applicable): Include Card Number
    • Supporting Evidence: Images or videos showing the issue with batch details visible.

Quality Assessment Process:

  • Initial Response: Our team will connect you with an in house Ayurvedic Expert within 2 working days.
  • Product Return: If needed, return the product for a quality assessment.
  • Quality Report: Available 7 working days post-receipt.
  • Return/Exchange Process: Initiated within 7 days if the product passes the quality test.

Non Refundable Situations:

  • Neglect or Improper Usage: Damages due to these reasons are not covered.
  • Allergic Reactions: Exchanges due to allergic reactions are not applicable.
  • Personal Dislike: Dislike of the product, fragrance, or color without quality issues is not covered.
  • Gift Boxes: Not applicable for exchange or refund.

Contact Us πŸ“ž

Questions, feedback, or just want to share your excitement? We’re here for you! Reach out to us at wecare@careberry.in or call +91 7700 93 2626.