Welcome to Careberry
Embark on a journey with Careberry, where the legacy of Ayurveda and the ethos of sustainable luxury converge to redefine beauty. Every Careberry creation is a pledge to purity, accessibility, and eco-conscious elegance.
Returns & Refunds
100% Satisfaction Guarantee: Love It or Return It π
Welcome to Careberry! If your purchase isnβt the perfect fit, donβt worry! You have 7 days from the purchase date to initiate a return. No fuss, no stress! π
Return Eligibility: β
- Condition: The product must be unopened and unused, just as you received it. π¦
- Packaging: Items must be returned in their original packaging. π
- Purchase Source: Returns are accepted only for items purchased directly from careberry.in. π
How to Make a Return: π
- Contact Us: Email wecare@careberry.in or call +91 7700 93 2626. π§π
- Reverse Pickup: Weβll arrange for a reverse pickup at no extra cost to you. ππ¨
- Refund Process: After receiving your return, weβll process your refund or exchange within 7 business days. πΈπ©
Refund Options: π°
- Refund Methods: Choose a refund via your original payment method or opt for store credit. The choice is yours! π
Cancellation Policy: π«
- Simple Process: Cancel directly through "My Account" or give us a call. Please provide a reason for cancellation. π
- Timing: Cancellations are only possible for orders marked "Ready to Ship". β°
- Availability: Monday to Friday, 9:00 AM - 6:00 PM IST. ποΈ
Special Situations: π¨
- Defective Items: Report within 7 days for a replacement, refund, or store credit. π
- Change of Mind: Returns are accepted within 7 days, provided everything is in its original condition. π
- Incorrect Item: If not yet shipped, cancel and reorder. If shipped, arrange an exchange upon receipt. β
Exceptions: β
- Sale Items: Sale items are final sale. π·οΈ
- Damage Due to Misuse: No returns for damaged items due to misuse. π¨
- Allergic Reactions: Allergic reactions do not qualify for returns. π€§
Important Reminders: π
- Avoid Imitations: Purchase directly from us to avoid counterfeit products. π‘οΈ
- Customer Damaged Products: We cannot accept returns for products damaged by the customer. π ββοΈ
- Skin Incompatibility: Products incompatible with your skin are not eligible for returns. π«π§΄
FAQs: π€
- Return Window: 7 days from purchase. β
- Received a Faulty Product?: Contact us within 7 days. π
- Changed Your Mind?: Return within 7 days in original condition. π¬
For any further questions, reach out to us at wecare@careberry.in or call +91 7700 93 2626. We're here to help! π
Detailed Complaint Process for Damaged or Faulty Products
Reporting a Complaint:
- Email us: wecare@careberry.in within 48 hours of delivery.
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Include the following details:
- Order Number
- Invoice Number
- Careberry Rewards Membership (if applicable): Include Card Number
- Complaint Details: Describe the issue in detail.
- Supporting Evidence: Images or videos of the damaged/faulty product, with batch details visible.
Specific Complaint Scenarios:
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Non Sealed/Leaking/Broken Products:
- Clear images or videos of the issue, including spillage, mono carton, and outer packaging.
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Empty/Low Volume/Wrong Product Delivered:
- Clear images or videos showing the issue, along with packaging.
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Dirty Packaging:
- Clear images or videos of the entire open package, mono-carton, and outer packaging.
Processing the Complaint:
- Response Time: Our team will respond within 3 working days.
- Approved Exchange: Weβll provide an authorization number and arrange a reverse pickup.
- Refunds: If approved, refunds will reflect in your account within 10-15 days.
Additional Information for Returns:
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Document Required: All returned products must be accompanied by the original receipt and a document stating:
- Address of Dispatch
- Customer Name & Address
- Order Number
- Contents of the Package
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Email Confirmation: Share an image of the reverse pickup consignment with our customer care representative via email.
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Processing Timeline: Once received by our warehouse, exchanges will be processed within 24 hours, with new tracking details provided.
Product Quality Related Complaints:
- Email us: wecare@careberry.in within 7 days of receipt.
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Include:
- Order Number
- Product Details and Quality Issue
- Careberry Rewards Membership (if applicable): Include Card Number
- Supporting Evidence: Images or videos showing the issue with batch details visible.
Quality Assessment Process:
- Initial Response: Our team will connect you with an in house Ayurvedic Expert within 2 working days.
- Product Return: If needed, return the product for a quality assessment.
- Quality Report: Available 7 working days post-receipt.
- Return/Exchange Process: Initiated within 7 days if the product passes the quality test.
Non Refundable Situations:
- Neglect or Improper Usage: Damages due to these reasons are not covered.
- Allergic Reactions: Exchanges due to allergic reactions are not applicable.
- Personal Dislike: Dislike of the product, fragrance, or color without quality issues is not covered.
- Gift Boxes: Not applicable for exchange or refund.
Contact Us π
Questions, feedback, or just want to share your excitement? Weβre here for you! Reach out to us at wecare@careberry.in or call +91 7700 93 2626.